Our Commitment to You


It is very important that you feel our commitment to patient care and comfort from the moment you enter our front doors. Below is helpful information. Please let us know how we can assist you, Contact Us with any questions you may have.

Patient Forms

For your convenience, patient forms are available here for you to download, complete and print. Filling out your paperwork before you arrive and bringing it with you, speeds up your registration process. Contact Us to find out which forms are required for your appointment.


Billing and Insurance

Bay Radiology is an approved provider for most insurance carriers and health plans. We work with self-pay patients to create a financial plan that fits your budget.

Billing Questions

Contact our Business Office with any questions or concerns about billing during the hours of 8:00 am and 5:00 pm at (925) 627-3424.

Insurance Accepted

  • Great West
  • Health Net
  • Medicare
  • Medi-Cal
  • Aetna
  • Aetna Blue Cross
  • Blue Shield
  • Cigna
  • PPOs
  • United Healthcare

Insurance Claims

We will submit your claim, and any secondary claims, to any insurance company under the benefit coverage you specify, including workers’ compensation, auto insurance, and personal injury. Ultimately, the patient is responsible for payment of the account, including any balance not covered by insurance. Once insurance has paid, you will receive a statement for your patient balance when applicable. If you believe your statement is incorrect, please Contact Us immediately. Contact your insurance company if they have not paid for your procedure within 30 days. After 30 days we will charge 1.5% interest on all outstanding balances.

Self-Pay Patients

We offer cash discounts at significant savings for fees paid in full at the time of service. Payment plans are available for self-paying patients who are unable to pay fees in full at the time of service. Please Contact Us before your appointment to learn more about procedure costs or to set up a payment plan.